Yesterday I finally ordered DirecWay for the house. They have a pretty good deal that is worth checking out if you cannot get DSL or cable where you live.
The person that took my order told me that it would take approximately 3-5 business day for the equipment to arrive and then another week to get the installatino scheduled and done. This morning, however, I get a call on my cell phone as I am driving to work; the installation company has the equipment and they ask if we could possibly allow them to install it today because they had a cancellation and they can do our order this morning. Bonus!
Unfortunately, things did not go so well during the day. Tracey calls me to tell me that the installer is going to charge $125 to install a pole for the dish and another $50 to run the cable under the house (tight crawl space). I get on the phone with the guy and I negotiate the price down to $150.
An hour later Tracey calls me and tells me the guy cannot get a good signal because there is one pine tree in the way. We go back and forth and I agre to leave work to cut the tree down so that he can get the dish calibrated. When I get home, I look at this pine tree and realize that there is no way I can get it cut safely by myself or with the available help I have. So ... I go back and forth with Carlos and we convince him to move the pole and try a different angle. He agrees if I pay for $10 of the cement and extra work. Fine — just get it done!
Within minutes he gives up and tells me that he cannot get a signal there either — game over, cannot get high-speed internet. :-(
So I call the company to cancel the service — when I ask how long it will take to get my deposit money back (which they promptly took ouot of my checking account) the guy tells me 6-8 weeks! Something tells me this was not meant to be and that I will have more headaches in the future with this company.
I have now set up a plan to call and write to Verizon every month until they deliver DSL service to our area. We should not be punished for living only 10 miles outside of town (where DSL is available).
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