Corporate Customer Service

Not long ago I read an article that, not surprisingly, sounded very familiar — as I am sure it will sound familiar to you. The article explains that consumers are dissatisfied with corporate customer services, especially when problems and concerns remain unresolved. Consumers are using other methods to seek resolution of issues -- including using small-claims courts to resolve matters. This is clearly a warning to all companies, small and large, to refocus on customer satisfaction and resolving problems the first time.